Get phone assistance for your residential boiler
Note, The Tech Line phone number is @717-877-9738. We will not accept tech line calls on our standard line Get help while you are on a gas or oil residential boiler job site. With 45 years of experience, I can assist you with questions or problems related to boilers or systems. While I do have experience, I would expect you to understand the parameters of the controls on high-efficiency boilers, given the numerous variables involved. The mechanics and applications of the boilers are very similar. After working as a tech for 20 years and a manufacturer for 25 years, as a phone tech, I realize not every job can be completed via a phone 99% can be. How does this process work? What Happens first? Why do you need the form filled out every time I need the service? After I fill out the form what's next? OK, we contact via phone, what's next? How much does this service cost? How is this billed?
Download a form, fill it out, and return it to me.
The form consists of the following required input:
Describe the problem you are having
Parts already changed
Boiler model and serial number
Your name and phone number.
So I can gather information on your specific boiler, including a wiring diagram in case I need it
I will contact you via the phone number supplied and schedule a time and date between 8 AM and 6 PM, depending on availability.
It may be possible to do the call the same day as you fill out the form and email it
I would expect you to have proper standard tools as suggested below.
Volt/ohm meter
Box/open-end wrenches
Screw drivers
Allen and star wrenches or tips
Possibly a socket set
May require specialty tools such as;
Combustion analyzer
Manometer
Oil vacuum & pressure gage
It is a base cost plus phone time. Ask us for the current base cost.
Phone time is billed at $0.30 per minute, equivalent to $18 per hour, plus the base cost.
The $20 is paid at the time you return the forms.
The balance must be paid upon completion of the call.
Monies can be paid on PayPal, whether you have a PayPal account or not, with a credit card..
I AGREE, RETRIEVE FORMS
You can contact us about this service @717-877-9738 if you have any questions